Refund policy

Luxurious Elements Company must be contacted within 14 days of the date your shipment is received in order to process a refund. Only unworn or unused regularly-priced items may be refunded.

All returns must be sent back to Luxurious Elements Compay in the original packaging and condition within 30 days of the date your shipment is received. The return/refund process starts the day the items are returned to us. Please allow 5-7 business days for the return process to be completed. Refunds are returned to the form of payment the order was originally placed under (or store credit). The credit card company may take up to 10 business days for the credit to be seen on your account.

For exchanges, please use our online Returns Center within 30 days from receiving your Luxurious Elements Company package. If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. 

If you received an item that was damaged or possibly different than what was ordered, please take a photograph and use the contact form on the "Contact Us" page so we can better assist you.

We will do all we can to assist with cancelling your order. Please use the "Contact Us" form immediately after your order is placed if a cancellation is needed. If the order has gone through the system, a cancellation will not be possible. In those instances, a refund will be processed once we receive the package back within 30 days of the date the customer has received their shipment.